Moving Experience Horror Story
Not all moving companies are created equal. Read all of the moving companies reviews in researching Bob’s company I found that others had shared his experiences. Look for a company with a large fleet so that if the unthinkable happens, they can immediately accommodate the error. Be sure there are no hidden costs and that the company has a friendly, helpful staff. Check out exactly how your company handles fragile items, and only book a company that covers breakage.
When my friends decided to move out of state, they booked what they thought was a qualified moving company to take the stress out of their experience. What they had instead was disappointment and an empty wallet.
Bob called the company and arranged for a moving date of October 31, 2011. He gave his deposit and turned his attention to packing. When October 31 arrived, the moving truck didn’t. He called them and was informed that not only did they not have his reservation on file, but they had no trucks available. Bob was also told that his deposit could not be refunded; he had no choice but to accept a new date of November 2 to have his belongings picked up.
When November 2 came and went with no delivery, he called again and was told that the truck was scheduled for November 3. When the truck did arrive on November 3 it brought his belongings, but with breakage and careless handling of his fragile items. He was told that this was not covered because he did not purchase a deluxe package. The final insult was when he was forced to pay nearly $340 more for the delivery than he had been quoted; apparently he had some “oversized” items that were not counted in his original agreement.
written by: Becca chow